Wednesday, September 23, 2009

Social Media and the Court


I didn't get to go to this year's Court Technology conference, but I have been reading and watching what went on, including that the keynote speaker made the case for the use of social media like Twitter, blogs and Facebook by the courts.

One of the democratizing consequences of the web is that even without funds to pay for going and staying at such gatherings one can hear CTC 2009 Keynoter, NPR Justice Correspondent Ari Shapiro, say that Twitter will soon announce new court opinions and public interest and transparency demands that courts make use of these new technologies.

The video replay of Shapiro's presentation is on the CTC 2009 Blog at http://pluginpowerup.org/ through the National Center for State Court's CTC Conference Video Streams at http://www.icmelearning.com/ctc/

This year's conference program, The Role of Social Networking Tools for the Courts, continued with speakers defining and describing three of these new technologies: blogs, Twitter and Facebook.

Among the reasons cited as to why Courts should use these web2.0 products:
people trust the more personal word of mouth information,

people are already talking about the court, awareness in order to avoid pitfalls,

people are replacing traditional media with social media and

people build relationships with the legal community through engagement with technology.
You see the thread - people.
Blogs are another way to engage people and bring new audiences for court information resulting in a better understanding of the courts by the public. An advantage of blogs is they're not as static as a website and can be updated quickly and frequently and can put a more personal face on the court. The Las Vegas Clark County blog was presented as good example of a court blog.

Twitter was described a great way to listen to the world around you. It allows for the broadcast of real time announcements and can be used to drive awareness to other sites and tools. Presenters even mentioned that liked the way our court the Superior Court of Fulton County Georgia had announcements and real time information on Twitter http://twitter.com/FultonCourtInfo that linked to the court blog http://www.insidecourt.blogspot.com/. and our website http://www.fultoncourt.org/. :)

Facebook can present the courts perspective, discuss and listen. New Jersey courts are on Facebook where they have links to news, photos from court events, announcements and links to YouTube videos.
Judges, court administrators and clerks of court should make awareness and self education about social media a priority.

Each group should monitor the technologies for discussions of court cases or judicial issues. by being aware of the use of social media by jurors and witnesses judges can develop better media access policies. Court administrators can use their knowledge to develop better social media policies for staff and create outreach programs that increase court transparency.

PR guys and gals should add social media to their press contact strategies.

Court clerk’s can use social media to post announcements, spotlight frequently asked questions or create a virtual tour of the court’s work flow.

The very best way to learn about these new technologies, the experts say, is to jump right in, sign up and see how it all works.

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